I've been very impressed today and thought I must tell you about it.
Before Christmas I bought some black leather shoes from Hotter, the shoe shop which was in a section of another shop. They were very comfortable until I started to wear them in earnest and then found the back of shoe was a lot higher than usual and rubbed my heel when I zoomed around the village.
I tried to bend the back of the shoe to see if that would make any difference, I had to carry plasters around with me, all in all I was a bit fed up. I thought I'd have a chat with the shop - an actual Hotter shop - to see if they could suggest something. Would you believe it, even though I wasn't at the shop I had bought them, didn't have a receipt and had obviously worn them, they let me choose another pair as a replacement. Isn't that excellent customer service.
Thank you Hotter.
Bye for now